Description
Note: You will receive the cost estimate for refilling the bottle within a few days of its arrival at our warehouse.
Gas refill
▶️ Cylinder Filling Process
- Provide the information about the cylinder you wish to fill.
- We send a courier to collect it.
- We verify the information provided as soon as the cylinder arrives at our warehouse.
- We send you a quote with a PayPal payment link.
- You pay for the filling.
- We send you back the filled cylinder.
▶️ Filling Fees and Additional Costs
- Collection of the cylinder from any European Union country (excluding islands): 32 EUR
- Absence of protective cap: 5 EUR
- Filling an 8-liter cylinder to 150 bars: 20 EUR
- Filling an 8-liter cylinder to 200 bars: 23 EUR
- Filling a 10-liter cylinder to 200 bars: 28 EUR
- Changing the cylinder from 8l 150 bar to 8l 200 bar: 7 EUR
- Changing the cylinder from 8l 200 bar to 10l 200 bar: 12 EUR
- Changing the cylinder from 8l 150 bar to 10l 200 bar: 17 EUR
- Shipping an 8-liter cylinder to any European Union country (excluding islands): 27 EUR
- Shipping a 10-liter cylinder to any European Union country (excluding islands): 30 EUR
- Non-standard cylinder: 10 EUR
- Valve replacement: 27 EUR
- Legalization of the cylinder: 24 EUR
- Complete return of the cylinder - you will receive a shopping voucher worth 25 EUR for our store
▶️ Processing Times
- Delivery of the cylinder to our warehouse: up to 5 working days
- Return of another used cylinder: up to 5 working days
- Filling time: 7-8 working days
- Time for valve replacement or verification: 5-10 working days
▶️ Non-Standard Cylinders
We do not replace cylinders of different shapes or with different protective caps, but we can fill them.
After receiving a non-standard cylinder, the return time will be extended by 10-20 working days, the time needed to fill it.
If you have a cylinder with a different valve, we can remove it and install a standard valve.
Feel free to contact us for any additional questions or requests.
▶️Example 1
You are sending us a cylinder with pure argon with a capacity of 8L and 150 bar, and you want to receive a similar used cylinder. After receiving and verifying the cylinder, it turns out that the cylinder complies with the form you filled out.
We will send you a payment link consisting of:
- Cylinder pickup - 32 EUR
- Filling the 8L 150 bar cylinder - 20 EUR
- Returning the cylinder - 27 EUR
- Total amount to be paid is 79 EUR
We will send the cylinder within 1 day after receiving the payment, and you will receive it within 5 business days.
▶️Example 2
You are sending us a cylinder with pure argon with a capacity of 8L and 150 bar, and you want to receive exactly the same cylinder that you purchased.
After receiving and verifying the cylinder, it turns out that the cylinder complies with the form you filled out.
We will send your cylinder for refilling, and within 10-20 business days, we will send you a payment link consisting of:
- Cylinder pickup - 32 EUR
- Filling the 8L 150 bar cylinder - 20 EUR
- Returning the cylinder - 27 EUR
- Total amount to be paid is 79 EUR
We will send the cylinder within 3 days after receiving the payment, and you will receive it within 7 business days.
▶️Example 3
You are sending us a cylinder with pure argon with a capacity of 8L and 150 bar, and you want to receive a cylinder with a capacity of 10L filled with an Argon/CO2 mixture.
After receiving and verifying the cylinder, it turns out that the cylinder does not have a protective cap.
We will send you a payment link consisting of:
- Cylinder pickup - 32 EUR
- Filling the 10L 200 bar cylinder - 28 EUR
- Cost of changing the cylinder from 8L 150 bar to 10L 200 bar - 17 EUR
- Protective cap - 5 EUR
- Returning the cylinder - 30 EUR
- Total amount to be paid is 112 EUR
We will send the cylinder within 1-3 day after receiving the payment, and you will receive it within 5 business days.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To eligibly return your item, one must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@vogelmann.eu. If your return is accepted, we’ll send you a return shipping label, instructions on how and where to send your package. Items sent back to us without first requesting the return are not accepted.
You can always contact us for any return question at support@vogelmann.eu.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific product.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, we will refund your money on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.